Welcome to the Knowledge Base

Find answers to Frequently Asked Questions

Below you can find a list of some of the most common questions we get asked by prospective clients regarding our web design and development services.

We hope that they will help you further understand our work and the process involved, explain some of the more technical terms and ultimately help you make an informed decision regarding your web design purchase.

If you can’t find an answer to your question, please contact us on 029 217 69 777 or via our Contact Us page.

The time it takes to build a website varies from client to client and depends on many factors, such as size and complexity of the website, whether it requires any special features and how soon we receive the content from the client. Generally speaking we are able to create simple brochure sites within 1-2 weeks while more complex projects can take 4-8 weeks or more.

No. We always operate on fixed, one-off fee basis for the website development and web design. Our prices are transparent and always agreed on before the work on your website commences so that you know exactly how much you pay and what services you pay for. The only time the agreed price might be subject to change is when a customer requests additional features or amendments to the website after the work has commenced. In addition to the one-off web design fee, there might be monthly/annual charges for hosting, domain and SEO/online promotion, if such services are required – again those costs are clearly stated and agreed on before the work starts.

Responsive Web Design (RWD) is a method of creating websites which optimize their appearance and layout depending on the screen size and orientation of the device being used. It’s also known as a mobile-friendly web design as the website adapts itself to the screen size to maximize user experience. In other words your website will look great now matter what device is used to view it!

Domain Name is a unique, human-friendly name to identify your website. Just as your house has its own unique postal address so does each and every website on the internet. Domain name is commonly referred to as ‘website address’, for example: www.yourcompanyname.co.uk

Yes. Every website on the internet needs a unique domain name, e.g. www.yourcompanyname.co.uk. If you haven’t purchased yours yet, please get in touch and we will register one on your behalf (subject to availability).

Our domain names cost £30 per 2 years* and are included with all our packages.

*.co.uk and .org.uk domain names only. Other domains (.com, .org and others) are charged at different rates – please send us a message for details.

Hosting is a service of providing space on a remote server where your website, files, databases and e-mails are stored. Web hosting allows your website to be available and accessible to anyone via Internet, 24 hours a day, 7 days a week.

Our basic hosting costs just £50 per year and is included with all our packages!

Yes. Once you purchase your hosting with us, we will provide you with professional POP3 and IMAP email accounts that match your domain name, eg. info@yourcompanyname.co.uk. You will be able to access your e-mails either via e-mail client on your computer, smartphone or tablet, or via webmail using an internet browser.

Absolutely! We are able to discuss projects and provide our services to clients and businesses based anywhere in the UK or even abroad by using the Internet, e-mail and the telephone. In fact many of our customers are located outside of Cardiff and we have even done work for clients in such exotic locations as Ibiza!